ODZO Terms and Conditions
Welcome to ODZO. These Terms & Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to be bound by these Terms. We've kept them clear and simple because transparency is essential.
This website is operated by ODZO, a registered business entity.
- Legal Name: ODZO
- Business Structure: Domestic Limited Liability Company (LLC)
- State of Registration: New Mexico, United States
- Company Number: 0008063367
- Employer Identification Number (EIN): 41-2750544
- Business Address: 1209 MOUNTAIN ROAD PL NE #7123, ALBUQUERQUE, NM 87110
1. General Terms
By using odzo.store and purchasing our products, you confirm that you have read, understood, and agree to these Terms. These conditions apply to all visitors, users, and others who wish to access or use the service. We reserve the right to update these terms at any time.
2. Product Information & Accuracy
Each ODZO piece is wearable art. We strive for accuracy in our product descriptions, but please note that colors, sizing, and details may vary slightly. Handmade and painted elements are unique by nature, so no two items are identical. Differences in screen displays and lighting can also affect how colors appear. These minor variations are a mark of true craftsmanship, not defects.
3. Trial, Exchange & Refund Policy
Your satisfaction is our priority.
- Inspection on Delivery: We encourage you to inspect your product with the delivery agent present.
- Immediate Returns: If you notice a sizing issue, a defect, or simply decide not to accept the product, please return it immediately to the delivery agent.
- Post-Delivery Issues: If you discover a problem after the delivery is complete, you must contact our customer support team within 48 hours of receiving your order.
- Refunds: Refunds are issued only for products confirmed to be defective or in cases where a customer is genuinely unsatisfied after our team reviews the situation.
- Exchanges & Store Credit: In all other cases, including sizing issues reported after delivery, you will be offered an exchange for an item of equal value or store credit.
4. Delivery Timing
We offer the following shipping options for you to get your art.
- Economy Shipping: 4–8 business days
- Standard Shipping: 2–5 business days
Please note that these are estimated timelines. ODZO cannot guarantee exact delivery dates, as we rely on third-party courier services. Delays may occur that are outside of our control.
5. Payment Terms
We accept major credit cards, debit cards, and other secure payment methods as indicated at checkout. For urgent orders or special delivery requests, an advance payment may be required. All transactions are secure and encrypted.
6. Intellectual Property Rights
This is our art. All artwork, designs, graphics, logos, text, and other content on this website are the exclusive intellectual property of ODZO. This content is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use our creative work for any commercial purpose without our express written permission.
7. Limitation of Liability
ODZO is not responsible for any delays, damages, or issues caused by courier services once a package has been dispatched. Furthermore, we are not liable for any damage resulting from the misuse, improper care, or normal wear and tear of our products after delivery. Our liability is strictly limited to the purchase price of the product.
8. Website Usage Rules
You agree to use this website for lawful purposes only. Prohibited activities include, but are not limited to:
- Interfering with the website’s security or functionality.
- Creating a false account or using another person’s identity.
- Using our content, images, or designs without permission.
- Engaging in any activity that could harm our brand or other users.
We reserve the right to terminate access for anyone who violates these rules.
9. Privacy & Data Protection Summary
We are committed to protecting your personal information. We collect and use your data to process orders, enhance your shopping experience, and communicate with you. Your data will never be sold to third parties. For full details, please read our [Privacy Policy].
10. Contact Information
For any questions about these Terms or other customer support needs, please reach out.
- Business Address: 1209 MOUNTAIN ROAD PL NE #7123, ALBUQUERQUE, NM 87110
- Email: [Enter Customer Support Email]
- Phone: [Enter Customer Support Phone Number]